Do malpractice carriers ask about AI?

Increasingly, yes. As AI-hallucination sanctions have grown, professional-liability carriers have begun adding questions about a firm's AI use to renewal applications, focused on whether the firm has a policy, screens client data, verifies output, and keeps a record.

How should a firm answer AI questions on a renewal application?

With specifics rather than assurances: name the approved tools, the written policy, the screening and verification steps, and the per-matter record that documents them. A record the firm can produce on request is stronger than a yes or no checkbox.

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What your malpractice carrier asks about AI

The AI-hallucination sanctions made the news, and professional-liability carriers noticed. Renewal applications are starting to ask how a firm uses AI. Here are the kinds of questions to expect, and the difference between answering them with an assurance and answering them with a record.

Why carriers are asking now

A carrier prices risk. A firm that lets anyone paste client facts into any chatbot, with no policy and no review, is a different risk than one that screens inputs, verifies output, and keeps proof. Until recently a carrier had no way to tell those two firms apart. The questionnaire is how they are starting to.

The kinds of questions to expect

These vary by carrier, but they cluster around the same handful of concerns. For each, the weak answer is a checkbox, and the strong answer is something you can produce.

Does the firm have a written AI-use policy?

Strong answer: yes, and here it is, with dated staff acknowledgements.

How does the firm keep client data out of AI tools?

Strong answer: a confidentiality screen runs before anything is sent, and only approved tools are used for client work.

How is AI output reviewed before it is filed or sent?

Strong answer: a lawyer verifies citations and factual assertions and signs off on the record, matter by matter.

Which AI tools are approved, and who oversees their use?

Strong answer: a maintained approved-tools list and a named supervising lawyer.

Can the firm produce a record of its AI use if asked?

Strong answer: yes, a per-matter, tamper-evident record, exportable on request.

Assurance versus evidence

Every one of those strong answers has the same shape: not "we are careful," but "here is the proof we were careful on this matter, on this date, by this lawyer." That is the answer that holds up when a claim is actually filed, which is the moment the questionnaire was really about.

Answer with a record

Candor produces the artifact the questionnaire is asking for.

A written policy with acknowledgements, an approved-tools list, screening before the model, verification and attorney sign-off, and a per-matter export you can hand to a carrier at renewal. Built as your team works, not reconstructed the week the application is due.

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This is general information, not legal or insurance advice, and carrier applications differ. Answer your own carrier's questions accurately and completely, and consult your broker or counsel on specifics. Candor is software, not a law firm and not an insurer.